School IT Support for Students
The school ITOs are onsite during the hours of 9:00am - 3:30pm Monday to Friday (excluding public holidays, etc), and therefore support will be available during these times.
Should a student experience hardware or software problems with their issued Chromebook, or their personal device (be aware that only limited support can be available for these unfortunately), or they require any other IT assistance, they will need to get in touch with IT support, by:
- Dropping in the the IT Office, located on the1st Floor of the College's Main Hub building, Room H1.32
- If staff are unavailable, send an email to ITSupport.GNGC@ed.act.edu.au with the following information –
- Name
- Student ID
- Description of issue - being as detailed as possible!
An ITO will then respond generally via email initially, or alternately by phone or SMS, and arrange for the student to bring the device in for examination and repair where possible.
For general/warranty problems, a loan device may be issued, and this will need to be returned (in the same condition it was loaned) when the original device is ready for pickup.
For assigned devices, where the problem relates to physical damage, then the device will need to be sent away for evaluation, and depending on the circumstance an invoice may be issued for the cost of repairs if the damage is deemed in breach of the Chromebook (or other) Loan Agreement.
NB - Other issues the IT staff generally assist with are:
- Student Account Password Resets (although most Teachers are also able to facilitate this);
- Wi-Fi connectivity setup & trouble-shooting with assigned Chromebooks, BYOD devices, tablets and smartphones;
- Printing issues; and
- Post-enrolment software and online-services issues.
Of course the student should always check in with their teacher, House Coordinator or other support staff member initially, if they have specific issues regarding any of their assigned classroom and associated work.